Our key behaviors
We are all representatives of DSM. It is therefore critical that our individual and collective behavior reflects the values and aspirations of our mission. We make the mission come to life every day in our decisions and our actions. That’s why we must align our everyday behavior with the following five behaviors that are key to fulfilling our mission.
Customer and External Focus:
We want our solutions to be an integral part of people’s lives. We achieve this by working in close partnership with our customers. Working with them, we connect market insight to customer needs in order to deliver value-added solutions that result in marketable innovations. This makes a difference for our customers, their customers and ultimately the community.
Drive for Results:
We set ambitious goals that push us forward. We are committed to bringing ideas into reality to enhance performance. We are accountable for producing results that fulfill our promises to ourselves as well as our customers, partners, shareholders and the global community. We are trusted to deliver.
Improve, Innovate and Change:
We believe great things happen when diverse people, perspectives and disciplines are united in a common pursuit. In the case of DSM, this unity in diversity results in exciting products and services that connect science to life. We continuously adapt and innovate our processes and technologies to create new opportunities for our customers. We use our deep knowledge of our customers to anticipate and translate end-user needs into creative solutions. We believe in continuous improvement.
Engage People:
We work together within and across business and service groups to connect people and ideas and build relationships. We blend disciplines and talents by building open, supportive and diverse teams. We celebrate our diversity and encourage people with different points of view to contribute ideas and insights. We connect, unite and align with our stakeholders to challenge convention and innovate for the future. We value the extra dimension that genuine collaboration delivers.
Act Responsibly:
We are committed to creating sustainable solutions for our partners and stakeholders. We are determined to improve the quality of life for all and to simultaneously add value to the people, planet and profit aspects of our business across the world. At all times we act in line with our Code of Business Conduct, and when we are faced with dilemmas and we’re not sure what to do, we look for the right answer until we find it. When we recognize wrong behavior, we report it. We take pride in protecting and building our reputation for integrity.
