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At DSM, quality is a top priority. Quality is systematically built into
processes and products from the beginning which can be seen in our relations
with industrial partners and a true co-makership response to technical
challenges. We are there with technical service before and after sales helping
customers optimize their processes.
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DSM is committed to achieving and exceeding the quality required by its
customers, and to supply competitive products on a consistent basis. Our
quality assurance processes are based on the ISO/TS-169494 requirements and as
such all DSM Engineering Plastics locations are ISO 9001:2002 and
TS/ISO16949:2002 certified. Our test laboratories are certified by external
authorities, such as UL for in-house flammability and electrical testing and
TS17025.
DSM applies the powerful core tools of the ISO/TS procedures, like the Product
Quality Planning and Control Plan (APQP) and the Production Part Approval
Process (PPAP). Whether your product is manufactured in Evansville Indiana or
Jiangyin China, DSM has global quality standards to assure consistency of
products. We remain dedicated to improving processes for our customers and to
solving long-term issues with long-term solutions.
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In addition to monitoring our own processes and products, we measure the
performance of our raw material suppliers. Their ingredients determine the
performance of our end products in one-way or another. We monitor the quality
and reliability of these products and of the suppliers themselves. Our
suppliers are evaluated at least once a year by a cross-functional team that
measures aspects like quality (specifications), supply security (just in time
deliveries), communication, logistics, safety, health and environmental (SHE)
elements, and progress on the agreed improvement activities.
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It’s our aim to strive for zero-defects and complaints. Systems are in place
to ensure customer complaints are handled with high priority and to limit the
time between receipt of the complaint and the final answer to the customer as
to the cause of the complaint and proposed corrective and preventive actions.
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It is DSM policy to maintain business activities and products that do not
adversely affect safety or health and that fit with the concept of sustainable
development. We have an Environmental Management System in place in all sites
worldwide and we are in the process of aligning our site Environmental
Management Systems to the international standard ISO 14001:2004.
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Specifications are an integral part of the Supply Agreement between DSM and
the customer. DSM standardized test methods used for material characterization
are based on international accepted standards like ISO and ASTM. Statistical
data, product safety, Material Safety Data Sheets, and certificates of
analysis are made available to our customers for all materials.
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DSM is able to deliver engineering plastics in bags on pallet, octapacks,
boxes, big bags and silo, shipping products anywhere in the world, quickly and
reliably.
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| DSMEP Certifications |
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ISO/TS16949
Emmen,
Netherlands
Genk,
Belgium
Evansville,
USA
Pune,
India
Jiangyin,China
ISO9001:2002
Europe
Jiangyin,
China
ISO14001
Genk,
Belgium
Emmen,
Netherlands
Jiangyin,
China
ISO/IEC 17025
Evansville,
USA
Sony Green Partner
Jiangyin,
China
Tokyo, Japan
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