Standards
DSM constantly strives to maintain and advance its own high standards. Our aim is to give our customers the peace of mind that only comes with high quality, reliability and traceability.
Our quality standards
You can trust in DSM to give you product safety with consistent quality for:
- High yields
- High purity
- Safe packaging
Our strict safety controls and standards are integrated with global current Good Manufacturing Practice (cGMP) standards so that every part of the process from sourcing through production, quality assurance and storage to delivery is managed in order to ensure premier levels of process and product safety.
To secure our processes and the high quality and safety standards of our products, we meet or exceed relevant international compliance (FDA, EMEA) alongside our own internal standards and controls under our ‘license to operate’.
We have a worldwide organization of experts in regulatory affairs. These specialists follow changes in local regulations and maintain a close relationship with the relevant local authorities, ensuring that our products always comply with the regulations of the markets in which we sell. This global organization enables us to support and advise our customers on a broad range of regulatory questions.
Our customers benefit not only from the quality of our products, but also from the quality of the services that support them.
Our reliability standards
We strive to guarantee the reliability of the supply of our products, providing assurance that we meet customer needs. We strive to offer you the flexibility needed to effectively manage production and distribution schedules.
Customer proximity is at the heart of everything we do. Our global reach means that you can expect to receive from us the same products, manufactured to the same quality and safety standards, wherever you are in the world.
Our traceability standards
When using any materials of external origin, tracking is essential to ensure that product characteristics can be controlled and verified, as well as in storage, production, warehousing, and delivery. We practice strict and compliant process and material management systems to monitor our products within the supply chain and maintain required information and documentation.
We audit our key suppliers on a regular basis, arrange quality assurance agreements, and monitor the quality of crucial incoming raw materials.
