Global customer support
As nutrition takes on a growing importance to the world’s six-plus billion people, DSM is ready to meet the needs of these markets. This equates to integrated production facilities, innovation centers and labs, warehouses, sales offices and customer support centers that help DSM put customers’ products on the map.
Our global support extends beyond bricks and mortar to in-depth insight and consultation on all the key issues.
For example, regulatory affairs surrounding nutritional products and supplements can be extremely challenging across different regions and jurisdictions. At DSM we’re able to give customers the benefit of our local experience across the entire regulatory lifecycle – from R&D and efficacy, to submission and registration, to manufacturing, promotion and distribution, to post-market surveillance.
Customer support in action: Our network of Nutrition Innovation Centers
Increasingly, we’re not just supporting customers but empowering them to produce exciting, original new products with tangible benefits - and the potential to go global.
This was precisely the thinking behind our global community of networked application laboratories that span Brazil, China, The Netherlands, Switzerland, and the United States.
More than 100 application specialists and technical market experts work in these centers which include laboratories, kitchens, pilot plants and sensory analysis facilities.
Equally importantly, our innovations centers provide a knowledge platform, with a huge database of compounds and molecules from natural sources. These stretch across segments including dairy, baking, savory, confectionary, beverages of all kinds, nutritional and dietary supplements, infant nutrition and food protection.
Having a physical environment for innovation and inspiration has been a genuine game-changer for our customers by bringing a more holistic, collaborative - and creative - approach to application development. By working intensely together under one roof we are increasingly able to develop and create new concepts in days rather than weeks.
And of course another key benefit of these centers is their ability to customize and refine ingredients for local markets thanks to their close integration.