This site uses cookies to store information on your computer. Learn more x

DSM in Outdoor Power Equipment

Quality: Getting it right first time, every time

Quality is about more than just compliance: It’s about consistency. Our global customers deserve the highest quality products, services and support. To meet their needs our goal is simple: To do it perfectly every time - no matter where in the world we are.
White granules

When it comes to quality, our long-term goal is zero defects.

To achieve it, our global team follows a Total Quality program that puts continuous improvement at the heart of everything we do – using tools like Six Sigma to create the solid foundations for success.

Our directives are detailed in our Global Management System and are based on ISO/TS 16949:2009 and ISO 9001:2008 standards, including the core tools like Advanced Product Quality Planning (APQP) and Failure Mode Effect Analysis (FMEA).

Complaint handling

We aim for a complaint-free world. But if customers do have a reason to complain, we have systems in place to address problems immediately and do whatever it takes to keep operations running smoothly. Coupled with this we conduct a thorough Root Cause Analysis to prevent recurrence of the problem using the TOPS 8D methodology.

Safety, health, and environment

Working towards a more sustainable planet is one of our core values and our policy is to run our operations – wherever in the world they may be – in a way that doesn’t adversely affect safety, health and the environment. To this end we run a Global Management System at all sites worldwide based on international standard ISO 14001:2004.

Product information and specifications

It all starts with consistency of the materials we produce – the product you buy. We provide a Supply Agreement for customers with detailed specifications based on internationally accepted standards like ISO and ASTM.

Links & Downloads