Quality: Getting it right every time
You’d rightfully expect that the world’s largest vitamin producer would manufacture products of the highest quality. However, to retain that leadership position we are well aware of the need for a daily commitment to doing it right first time every time, from everyone in our organization. Only then can we continue to be a reliable and trusted partner to customers in animal and human health as well as personal care.
From the sourcing of ingredients, to product development, to the processes and technologies we employ to produce our products, to ensuring security of supply to global markets…we are committed to meeting and exceeding the expectations of our customers.
Our portfolio is fully anchored in nutritional science, which means that our customers – and our customers’ customers - can rely on the quality of the products they buy, which principally means they meet the highest quality standards. Where relevant, they are complemented by a fully compliant regulatory profile supported by documentary evidence.
Of course quality is also about respecting the environment and minimizing our impact on the planet. As well as delivering sustainability benefits through our products, that means using less water, energy and other materials in production; and it also means developing our products with end-of-life in mind: Recycling is now a major part of all our value propositions.
Our operations are certified to the highest standards worldwide, complemented by our own high SHE standards. ISO 9001 is one of the most well-known quality management standards and FAMI-QS is used in the animal feed industry as a quality and safety system. FSSC 22000 is one of the highest food and safety standards developed for food manufacturers. It combines the requirements of ISO 22000:2005 (Food Safety Management Systems) and PASS220:2008 (prerequisite programs on food safety for food manufacturing). We also apply all relevant Good Manufacturing Practice (GMP) guidelines and standards.
The Swiss Association for Quality and Management Systems (SQS) is Switzerland's leading organization for certification and assessment services. SQS certificates are recognized worldwide and are synonymous with high quality. You can find the list of the certified DSM Nutritional Products sites on the SQS website.
Our customers can download our certificates from our e-commerce platform or they can contact their account manager.