Quality is essential

DSM is the world's largest supplier of vitamins, carotenoids, enzymes and other active ingredients for food, beverage, dietary supplements, pharmaceutical and personal care industries. Our products serve a wide variety of needs in human nutrition, health and pharmaceuticals. Each of these applications call for highly specific ingredient characteristics and require sector-specific compliance backed up by the relevant documentary evidence. However diverse their composition and applications, our ingredients all meet the high standards expected of us.

As health, nutritional and pharmaceutical ingredients are micro-ingredients, the impact of quality in the value chain is very pronounced. For example, 1 kilogram of Vitamin A translates to the production of 400,000 – 1,000,000 cereal bars, to the production of 3 million eggs or of 8 metric tons of infant formula, reaching a minimum of 9,000 infants.

In recent years, a number of cases involving the contamination and adulteration of food have undermined consumer confidence in the food and pharmaceutical markets. The way to regain consumers’ trust is to ensure Quality, Reliability, Traceability and Sustainability throughout the complex food chain.

As an integrated player, DSM is uniquely positioned to provide full quality assurance and traceability all along this chain. Thanks to our advanced automated process and material management systems, we are able to precisely and rapidly track all our products within the supply chain and maintain the required information and documentation. In the rare event of an urgent ingredient investigation, we have global systems in place to immediately inquire and inform. All necessary actions are then undertaken to minimize business interruptions.

You can trust in DSM to bring you products that are consistent in quality and are:

• High in purity, with no cross-contamination
• Homogeneous, with all ingredients evenly distributed
• Stable in time, with all performance characteristics guaranteed
• Safely packaged, with all labels correct to ensure safe handling
• Safe for consumers, workers and the environment

Our strict safety controls and standards set the benchmark in our industry. Applying globally recognized Good Manufacturing Practice (GMP) to our operations around the globe means that every part of the process from sourcing through production, quality assurance and storage to delivery is managed in order to ensure premier levels of process and product safety.

High-quality products are also based on sound and controlled processes. We continuously invest in optimizing our operations by means of various initiatives that ensure that we deliver uniform product quality to all our markets from all our production and premix sites.

To secure our processes and the high quality and safety standards of our products, we employ all relevant internationally recognized quality systems alongside our own internal standards and controls. These may vary between industry sectors and/or geographical regions. Compliance with them forms our ‘license to operate’.

The ongoing training and professional development of our employees is fundamental to our quality philosophy. It ensures that our operations meet all key Quality, Reliability, Traceability and Sustainability criteria while allowing us to open up attractive scientific and commercial fields for the benefit of our customers.

We have a worldwide organization of experts in regulatory affairs. These specialists follow changes in local regulations and maintain a close relationship with the relevant local authorities, ensuring that our products always comply with the local regulations of the markets in which we sell. This global organization enables us to support and advise our customers on a broad range of regulatory questions.

Our customers benefit not only from the quality of our products, but also from the quality of the services that support them.