First, it is very important to make the Account Manager aware that you would like to test for the potency of a premix. It is best for you to provide all the information that you possibly can on this lot and your reasoning for testing. You will need to provide premix product code and lot number. If you would like to submit your own retained sample, you will also need to provide the storage conditions and ensure proper sampling techniques
Once the relevant information is collected, your Account Manager will reach out to Nutritional Services or Local Quality to evaluate. We will coordinate the shipment of our retained sample or your provided sample for testing.
For Mineral Assays, we will send a sample to either ActLabs in Canada or Universal Testing (Phibro) in the US. For Vitamin Assays, we will send a sample to TMAS, Merieux (Canada) or Eurofins in the US. Most of our vitamins can be analyzed by our TMAS lab but there are a few (Folic Acid, B12, Biotin) that are outsourced to external labs. The sample along with the submission form will be sent to the lab. Results will be communicated back to the Account Manager with any relevant comments from Nutritional Services.